Details: Job Summary and MissionAs a Lead System Analyst, for the IT Supply Chain and Operations team, you will have an opportunity to be part of a high growth division within the Starbucks business.  You will use your functional IT experience to work on new and sustainment initiatives. You will be responsible for designing and implementing 'best in the class' planning processes using Oracle Value Chain Planning modules  (ASCP, DRP, GOP etc.,) across the Starbucks supply chain network, while having the opportunity to learn the CPG/Retail/Distribution/Manufacturing space as we continue to grow and build out our organization.  You will be working across the other teams in providing end to end supply chain solutions for new product launch, or for opening new distribution centers and/or manufacturing facilities globally. You will get an opportunity to work on both distribution planning and Manufacturing requirement planning in a semi-constrained planning environment.This job contributes to Starbucks success by directing the planning and coordination of enterprise wide systems in functional areas. Participates in strategy and roadmapping for new applications or revisions to existing systems for specific business units or departments. For a functional or central business area, manages user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and partner training.Models and acts in accordance with Starbucks guiding principles.Summary of Key ResponsibilitiesResponsibilities and essential job functions include but are not limited to the following:Coordination/LeadershipCommunicates and supports key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.Sets goals, develops team capabilities, relates system solutions to broader organization strategies and objectives, and models how we work together.Contributes to developing teams and partnerships aligned with Starbucks mission and guiding principles.Ensures partners adhere to legal and operational compliance requirements.Oversees training and development of directly and indirectly managed partners.Participates in staffing decisions, taking into account resource demand, team skill sets and budget constraints.Provides coaching, direction and leadership support to team members in order to achieve partner, business and customer results.Selects, trains, manages, and reviews performance of team. Sets and maintains the professional standards required to meet business unit and company objectives. Solution DeliveryManages the design, implementation, and integration of systems and processes for specific business areas or departments. Ensures alignment with company business and technology goals and strategic roadmaps.Collaborates with business and IT partners to plan, prioritize and resource initiatives. Builds partnerships across all organization levels within Information Technology, internal business customers, technical support resources, and external business partners.Provides leadership on project teams as appropriate to ensure successful completion on time, within budget.Identifies trends and gaps with existing systems and processes. Identifies opportunities and proposes projects to improve systems, processes and infrastructure.Production SupportManages ongoing operation of systems and processes for specific business areas or departments. Oversees resolution of day-to-day operations issues to ensure user, business and production requirements are met. Ensures communications and documentation of status, root cause and resolutions are provided.Oversees testing of new system functionality and quality assurance for all systems fixes, enhancements, changes and implementations.Ensures support documentation is created, updated and used as intended to assist with production trouble-shooting and resolution.Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.Extends technology support internationally to support global business operations.

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